Coronavirus Helplines

Especially important

When you think that you might have COVID-19, please do not go out for school, work, etc., and do not go to a medical institution right away.

If you are worried that you may be infected with COVID-19

Please contact the Tokyo COVID-19 Call Center.

If you are experiencing symptoms

Please contact the COVID-19 Consultation Hotline.

Weekdays (9:00 ~ 17:00)

Please see this page to check each call-number of Public Health Center where you live.

Weekends (all day)・Weekdays (night time 17:00 ~ 9:00)

Please feel free to ask us if you have any problems or questions, for example, you cannot get the PCR test or medical examination even though you have symptoms.

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Free Consultation Service

Basic Info

You are worried that you may be infected with COVID-19

Please do not go to a medical institution right away and contact the Tokyo COVID-19 Call Center.

You are experiencing symptoms

If you have a primary care doctor

Please call to consult your doctor or medical institution.

If you do not have a primary doctor

Please contact the COVID-19 Consultation Hotline.

【Weekdays (9:00 ~ 17:00)】

Please see this page to check each call-number of Public Health Center where you live.

【Weekends (all day)・Weekdays (night time 17:00 ~ 9:00)】

You are suspected of being infected with COVID-19 by a doctor or COVID-19 Consultation Hotline

The COVID-19 Consultation Hotline or a doctor will introduce a medical institution or a PCR testing center.

Test positive

You will be admitted to a designated medical institution or lodging facility to receive treatment.

Test negative

You will be asked to rest at home.
However, if you do not improve your condition, please consult your doctor or the COVID-19 Consultation Hotline(a,b).

You are deemed not to need a medical examination

Please manage your symptoms at home.
However, if you do not improve your condition, please consult your doctor or the COVID-19 Consultation Hotline(a,b).
※When you go to a medical institution, please wear a mask and avoid public transportation if possible.
※Please avoid visiting several medical institutions to prevent the spread of COCID-19.

Additional Info

Symptoms of COVID-19

Most common symptoms

• dry cough
• fever
• difficulty breathing or shortness of breath
• tiredness

Less common symptoms

• aches and pains
• headache
• sore throat
• loss of taste or smell
• diarrhoea

※It takes 2-14 days from when someone is infected with the virus for symptoms to show( 5-6 days on average)
※Please avoid going out when you have symptoms.
※When you have symptoms, please keep a record of your body temperature and time when you took it.
※When your body temperature is higher than 37.5℃, it is generally considered as a fever. However, since it depends on individuals, please make a judgement together by your normal body temperature.

Telemedecine

You can use telemedicine through video or a call by the judgement of a doctor, including the first patient.
If you would like to use it, please contact a primary doctor.
If you do not have a primary doctor, please contact a medical institution which uses telemedicine.

A list of medical institutions which use telemedicine

※If a doctor judges that symptoms are not suitable for telemedicine, face-to-face medical examination at medical institution might be recommended.